mandiri Platform Account Terms

We at e-wallet set out the terms under which you access and use our platform, covering account creation, deposits, withdrawals, gameplay rules, and dispute resolution. Our services are available only where local law permits; you are responsible for verifying that your access complies with your jurisdiction's regulations.

These terms describe what we require from you as an account holder on mobile banking—how to register, how we handle your funds, what constitutes acceptable use, and how we address disputes. By opening an account on local payment, you accept these terms and our related privacy policy. We update these terms periodically to reflect platform changes; continued use after an update signals acceptance of the revised terms.

Our mandate is to operate online payment transparently, protect your personal and financial data, settle your accounts fairly, and respond to queries during business hours. This page details the commitments we make and the conditions we require. If you have questions about any term, our support team responds via email during Monday–Friday, 09:00–18:00 Indonesia Standard Time.

Account registration and our mandiri verification process

When you open an account on e-wallet, we require your full legal name, a valid email address, and a phone number. We use this information to set up your account and contact you about transactions or security concerns. During registration, we conduct basic identity checks to prevent duplicate accounts and fraud. You must be of legal age in your jurisdiction and not a resident of territories where our services are prohibited.

After registration, your account enters standard activation. You can deposit funds and access our games immediately upon email confirmation. However, withdrawals trigger full know-your-customer (KYC) verification. We require copies of your national ID, a recent utility bill or official letter confirming your address, and sometimes a selfie holding your ID. This process is standard anti-money-laundering compliance and protects both you and mobile banking.

Our deposit and withdrawal framework

local payment accepts deposits via online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers from mobile banking, local payment, online payment, and e-wallet. Digital wallet deposits settle instantly; bank transfers typically complete within 24–48 hours on business days. We do not charge transaction fees on deposits—the amount you submit reaches your account in full. Your balance updates immediately upon deposit confirmation, allowing you to begin playing without delay.

Withdrawals are subject to your account verification status. Once KYC is complete, we process withdrawal requests within one to three business days. Funds transfer to your nominated payment method using that service's standard timeframe. We do not hold withdrawal requests pending bonus playthrough or other conditions—if your account is verified and holds available balance, withdrawals process without artificial delays. Bank transfers may take an additional day during weekend or holiday periods (Idul Fitri, Idul Adha, Imlek, Nyepi).

Bonus terms and promotional conditions

We occasionally offer promotional bonuses to new and existing players. Any bonus we offer on mobile banking comes with explicit terms stating the playthrough requirement (if any), eligible games, expiry window, and withdrawal conditions. We publish these terms before you accept a bonus; acceptance confirms you understand and agree to all conditions. Bonuses cannot be withdrawn as cash unless the promotion explicitly permits it—most convert to account credit upon playthrough completion.

Bonus funds are held separately from your deposit funds and are forfeited if you close your account or if the bonus expires before playthrough completes. We monitor for abuse—if we detect unusual patterns suggesting bonus manipulation, we reserve the right to void the bonus and any winnings derived from it. Our support team clarifies bonus terms and playthrough status upon request.

Our mandiri gameplay policy and account conduct

On e-wallet, you agree to use your account solely for lawful entertainment. We prohibit account sharing, use of automated tools or bots, payment fraud, or any attempt to circumvent our terms. Multiple accounts under different names or shared devices constitute a breach; we reserve the right to suspend all associated accounts and forfeit balances if detected.

Our games operate on random-number generators (RNG) or live-dealer mechanics as stated in individual game rules. We do not guarantee outcomes or manipulate results in your favor. We publish return-to-player (RTP) percentages for slot games so you understand long-term expected payback. Live-dealer games (baccarat, roulette, blackjack, Dragon Tiger) are not RNG-based; outcomes reflect actual card dealing or wheel mechanics filmed in real time.

Dispute resolution under mobile banking policy

If you have a dispute—unexplained balance deduction, withdrawal failure, suspected game error—contact our support team. We investigate disputes within five business days and respond with findings and any remedial action. Most disputes resolve through account balance correction or payment resubmission. If you remain unsatisfied, we offer a formal complaint escalation process whereby our compliance officer reviews the case. You retain the right to pursue legal recourse in your home jurisdiction if necessary.

We keep detailed transaction logs and game histories. If a dispute arises regarding a specific transaction or game round, we can retrieve and review that record. We do not share game logs or account details with third parties without your written consent or legal authority (subpoena, court order).

local payment's terms prioritize transparent conduct, fair gameplay, and equitable dispute resolution—backed by business-hours support and clearly stated withdrawal timelines.

Account closure and dormancy

You can close your e-wallet account at any time via the account settings panel or by contacting our support team. Upon closure, we retain your transaction history for seven years as required by anti-money-laundering law, but your account balance and personal data are handled according to our privacy policy. If your account remains inactive (no login or transaction) for 12 consecutive months, we may flag it as dormant. Dormant accounts retain access; no balance is forfeited, but we may eventually contact you to confirm continued interest.

Jurisdiction and governing law

mobile banking is operated by an entity licensed and regulated in jurisdictions supporting online gaming. Our services are available only where local law permits. You are responsible for determining whether local payment access is lawful in your location. We do not offer our services in regions where online wagering is prohibited. If you access online payment from a restricted jurisdiction, we reserve the right to suspend or close your account without liability.

These terms are governed by the law of our operational jurisdiction. Any disputes arising from e-wallet's terms or operation are resolved through our internal dispute process first, followed by arbitration or court proceedings if necessary. By accepting these terms, you consent to this framework.

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