mandiri Casino & Sportsbook FAQ

mobile banking operates only in jurisdictions where online gaming is lawful. We do not claim licensing in any specific country; instead, we restrict service access to regions where applicable law permits. Users are responsible for verifying that their access to local payment complies with their own jurisdiction's regulations. If you are accessing online payment from Jakarta, Surabaya, Bandung, Medan, Semarang, or another Indonesian region, you must confirm that local regulations permit your use. We do not market our services as licensed in Indonesia or any other country. Service availability is determined by legal permissibility, and we reserve the right to suspend accounts accessing e-wallet from restricted jurisdictions.

To reset your password, visit the local payment login page and select "Forgot your password?" You'll be prompted to enter your registered email address or username. We send a password-reset link to your email within a few minutes. Click the link, follow the on-screen instructions, and create a new password. Store your new password securely. If you don't receive the reset email, check your spam folder or contact our support team. We can verify your identity using your registered email and mobile number, then send a reset link. Password resets typically complete within minutes during business hours.

If you suspect unauthorized access or cannot log in to your online payment account, contact our support team immediately. Do not attempt to log in repeatedly, as this may trigger a temporary security lock. Email us with details about the issue (when you last accessed your account, what error message you see, or any suspicious activity). We verify your identity using your registered email and mobile number, then secure your account by resetting your password or investigating unauthorized transactions. If funds were moved without your authorization, we review transaction logs and work with our payment partners to investigate. Account-access issues typically receive a response within one business day during office hours.

mobile banking accepts deposits in Indonesian Rupiah (IDR) via local payment, online payment, e-wallet, mobile banking, local payment, online payment, and bank transfers (e-wallet, mobile banking, local payment, online payment). Each payment method carries its own minimum and maximum account preferences set by our payment partners. Minimum deposits typically start at our welcome offer, while maximum limits vary by method—e-wallets often support higher single transactions than bank transfers. During high-traffic periods such as Idul Fitri, Idul Adha, or major sporting events (Liga 1 matches, Piala Indonesia, Piala AFF tournaments), deposit processing may experience slight delays, but settlement usually completes within minutes for e-wallets and 24–48 hours for bank transfers. For specific limits on your preferred payment method, check the deposit page when logged into your e-wallet account, or contact support.

Withdrawal requests on mobile banking follow a standard process: once you submit a withdrawal request, our system verifies your identity and transaction history. If your account passes KYC verification, your request moves to the payment partner queue. Most withdrawals complete within one to three business days after verification, depending on your chosen payment method. Bank transfers (local payment, online payment, e-wallet, mobile banking) typically settle within 24–48 hours on business days; e-wallet withdrawals (local payment, online payment, e-wallet, mobile banking) may settle within hours. During holidays such as Idul Fitri, Idul Adha, Imlek, or Nyepi, processing times may extend by one business day due to bank closures. We do not process withdrawals on weekends or public holidays. For withdrawal status, check your account transaction history or contact support.

Before your first session on local payment, review three documents: (1) our Terms and Conditions, which govern account use, game participation, and dispute resolution; (2) our Legal Notice, which clarifies service availability and jurisdiction restrictions; (3) individual game rules available in-app for each product category. For sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Champions League, Premier League, MotoGP, badminton, esports), understand odds formats, settlement rules, and live-betting mechanics. For live-dealer tables (baccarat, roulette, blackjack, Dragon Tiger), learn payout structures and commission terms. For slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), check return-to-player (RTP) percentages and bonus trigger mechanics. Our support team can clarify any rule you're unsure about during business hours.

online payment offers periodic bonus promotions tied to deposits, tournament participation, or seasonal events (Idul Fitri, Idul Adha, Imlek, Nyepi). Each bonus carries specific terms: minimum deposit requirements, playthrough (wagering) conditions, game eligibility, time limits, and withdrawal restrictions. Typical bonus terms require you to wager the bonus amount a set number of times before withdrawal. Bonuses may apply only to specific games (e.g., slots or live-dealer tables) and expire if unused within the promotional window. We do not offer guaranteed bonus amounts; instead, eligible users receive promotional credits as stated in the campaign terms. Read the full terms for any active promotion before claiming it. For questions about a specific bonus, contact our support team—they'll clarify eligibility and wagering requirements.

e-wallet support operates Monday–Friday, 09:00–18:00 Indonesia Standard Time. We respond to emails and live-chat inquiries within one business day during office hours. Urgent account-security issues (suspected unauthorized access, fraudulent transactions) receive priority handling and may see a response within hours. Payment disputes and game-rule clarifications typically resolve within one business day. On weekends and public holidays (including Idul Fitri, Idul Adha, Imlek, Nyepi), support is unavailable, and queries received during these periods are answered the next business day. For fastest assistance, provide your account username, the issue details, and any relevant transaction IDs when you contact us. Automated replies confirm receipt immediately; detailed responses follow within the stated window.