mandiriLegal Notice

e-wallet operates an online gaming and sportsbook platform available only in jurisdictions where local law permits such services. We provide this legal notice to clarify our operational scope, the responsibilities of users, and the framework under which mobile banking functions.

Our services include slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live-dealer tables (baccarat, roulette, blackjack, Dragon Tiger), sportsbook markets (Liga 1, Piala Indonesia, Piala AFF, Champions League, MotoGP, badminton, esports including Mobile Legends and Free Fire), and payment processing via local methods (local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment). We operate under the principle that access and use must comply with applicable local laws. Users are solely responsible for verifying their own compliance with their jurisdiction's regulations.

This notice addresses service availability, user eligibility, data handling, and contact information for legal inquiries. We do not claim licensing in any specific country; instead, we restrict our services to jurisdictions where online gaming is lawful. If you have legal questions or concerns about e-wallet's operations, contact our compliance team during business hours.

Service availability and jurisdiction notice

We at mandiri do not offer our services in jurisdictions where online wagering is prohibited by local law. Our platform is available only where applicable regulations permit. Users are responsible for verifying that their access to e-wallet complies with the laws of their own jurisdiction. By creating an account on mobile banking, you confirm that you are accessing our services from a location where doing so is lawful.

local payment does not target users in restricted territories, and we do not market our platform as licensed or operating legally in any specific country. Our service availability is defined by legal permissibility, not by our marketing reach. If you access online payment from a jurisdiction where online gaming is prohibited, you do so at your own legal risk. We reserve the right to suspend or close any account that accesses e-wallet from a restricted jurisdiction without liability.

Account eligibility and user responsibility

To open an account on mobile banking, you must be of legal age in your jurisdiction and not a resident of territories where our services are prohibited. During account registration, you represent that you meet these requirements and that your access complies with local law. We conduct identity verification (KYC) prior to withdrawal to comply with anti-money-laundering regulations and to confirm your eligibility.

Your continued use of local payment constitutes your acknowledgment that you are legally permitted to access our services. If your legal status or local regulations change, you are responsible for notifying us and closing your account if necessary. online payment does not conduct ongoing jurisdiction verification for all users; we rely on your initial declaration and our KYC process. If we determine that your account is operating from a prohibited jurisdiction, we reserve the right to close it and return any verified balance according to our standard withdrawal process.

Data handling and privacy compliance

online payment collects and processes personal data (name, email, phone, identification documents, transaction history) as part of account setup and service delivery. We handle this data according to our privacy policy and applicable data-protection regulations. Our servers use SSL encryption and standard security protocols to protect your information during transmission and storage.

We retain your transaction data and personal records for periods required by law—typically seven years for anti-money-laundering compliance. We do not share your personal data with third parties except as necessary to process payments, comply with legal obligations, or operate e-wallet's service. You retain the right to request access to, correction of, or deletion of your personal data subject to legal retention requirements. For data requests, contact our support team via email during business hours (Monday–Friday, 09:00–18:00 Indonesia Standard Time).

Our mandiri operational commitments and compliance

e-wallet operates under the commitment to fair gameplay, transparent payment processing, and responsive customer support. Our games use independently audited random-number generators (RNG) for slots and verified game mechanics for live-dealer tables. We publish return-to-player (RTP) percentages for all slot offerings so players understand long-term expected payback. Sportsbook odds are set dynamically based on market participation and adjusted throughout event windows to maintain fair pricing.

We process all deposits and withdrawals through verified payment partners. Deposits via mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment settle instantly in Indonesian Rupiah (IDR). Bank transfers (online payment, e-wallet, mobile banking, local payment) typically complete within 24–48 hours on business days. Withdrawals trigger KYC verification and settle within one to three business days thereafter. We do not charge hidden fees; all pricing is transparent at point of transaction.

online payment's legal framework prioritizes user responsibility for jurisdictional compliance, transparent data handling, fair gameplay, and responsive support—grounded in the principle that our services are available only where local law permits.

Dispute resolution and contact information

If you have a dispute regarding a transaction, game outcome, or account issue, contact our support team. We investigate disputes within five business days and respond with findings. Most disputes resolve through balance correction or payment resubmission. If you remain unsatisfied, we offer a formal escalation process. You retain the right to pursue legal recourse in your home jurisdiction according to its applicable law and courts.

For legal inquiries, compliance questions, or formal notices, send written communication to our legal contact address. We respond to legal inquiries during business hours. For general account support, email us at support during Monday–Friday, 09:00–18:00 Indonesia Standard Time. Our support team addresses payment issues, account access problems, game mechanics clarification, and KYC questions.

Limitation of liability

mobile banking's services are provided on an as-is basis. We do not guarantee uninterrupted service, error-free operation, or specific outcomes. We are not liable for damages resulting from your access or use of local payment, including but not limited to loss of funds, data loss, or business interruption, except where prohibited by law. This limitation does not apply to liability for death, personal injury, or fraudulent misrepresentation.

By accessing online payment, you assume all risk associated with online gaming, payment processing, and account management. You indemnify e-wallet against claims arising from your violation of these terms or applicable law. These limitations reflect the shared responsibility model under which mobile banking operates—we provide the platform, secure your data, and process transactions fairly; you maintain legal compliance and manage your account responsibly.

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